Questions
How can I contact the water utility customer service?
What activities does BTL provide?
Where do we buy coupons for BTL and private water tanks? Where do we buy coupons for BTL and private sewage tank cars? And how much does it cost?
What are the office hours of the water utility?
Why do I have to pay for water at the BTL office?
I want to pay for water bills or other activities (new connection, water tank, septic tank, etc.) at home, can I?
Are there BTL employees who regularly come to collect money at our house, using cards and uniforms?
Where does my drinking water comes from?
What laws and regulations deal with the process of water distribution, water treatment, water payment?
Why doesn't BTL directly bring us an invoice every month?

Questions
Why do I have to pay the clean water Tariff?
I want to pay the fee or 6 months, is it possible?
How is my water bill calculated?
Do I need to bring any documents when paying my water bill?
What payment methods are available?
I have paid my water bill by bank transfer. Do I need to show my transfer receipt to BTL?
What should I do if I have not paid my water bill for several months?
Am I still required to pay the water tariff if the water quality is poor (e.g., bad smell, high turbidity, or bad taste)?
When water pressure become low, customer has to pay water tariff?
Until when I have to pay my water bill?
Does BTL accept the late payment? How many days does BTL accept the late payment? Is there any extra fee for the late payment?
How many years of unpaid water bills do I have to pay?
I bought the house “two” years ago. If does BTL have some unpaid bills for the previous owners, present owner has to pay these unpaid bills?
I have paid the clean water tariff what about others who do not come to pay the clean water tariff? Ex: My neighbors who never pay clean water tariff, what measures will you take against them?
Why is the water tariff we pay so expensive?
Does BTL have an online payment system?

Questions
why is our water connection suspended?
Will any fines be applied during our suspension? And how much does it cost to pay a fine?

Questions
How often is my water meter read?
Can I read my own meter meter (fill in the reading sheet) and process payment each month?
What should I do if my water meter is not working properly?
I lost my water meter. What should I do?
Customer has already received water from DGAS time, but he lost water meter. Customer has to pay the registration fee again for installing a new water meter?

Questions
How do I apply for a new water connection?
What should I do if I experience a water outage?
How can I check if there are any planned water service interruptions in my area?
I use a Sanyo (electric water pump) to get water — why is this prohibited?
Why doesn’t water come every day, and why is it not on time? I can’t get water because I go to work every day.
Why is the water pressure so low?
I heard that the water in the neighboring village is very strong, so I asked my friend to pull water for me from there. Can I do this?

Questions
Is the water supplied safe to drink?
How often is the water quality tested?
Where is the water we drink tested?
When can I access clean water again after distribution is stopped due to dirty water?
Since our water comes from the river, should I be worried about pollution at or in the river?
Who do I call if I have questions regarding water quality?

Questions
Can I transfer my previously registered contacts and information to someone else (family member or person to whom the client is selling his land or house or third parties?
Is renewing my contacts and information free?

Questions
How can I reduce my water usage?

Questions
What should I do in case of a water-related emergency?
How do I report a leak or other issue in my neighborhood?